Terms of Service

Last updated: 9 June 2026

These Terms of Service apply to your use of the Reforge platform (https://reforge.be), operated by FlowCore SRL.

By creating an account, you confirm that you have read, understood and accept these Terms.

1. Who we are

Reforge is a service of FlowCore SRL, a private limited company under Belgian law (in French "société à responsabilité limitée", also known as a BV in Dutch).

Registered office: Rue de la Croix Rouge 1, 7740 Pecq, Belgium
Enterprise number (BCE): 1036.070.163
VAT number: BE 1036.070.163
Contact: legal@reforge.be

In these Terms, "FlowCore", "we" and "us" refer to the company named above, and "Reforge" refers to the platform and its app.

2. Definitions

In these Terms:

"Platform" or "Reforge": the Reforge website, app and all related services.
"User" or "you": any person who creates an account or uses the Platform.
"Coach": a User who offers coaching services to other Users through the Platform.
"Client": a User who is coached by a Coach through the Platform.
"Business workspace": a shared environment (for example a gym or team) with one or more administrators and members.
"Content": all data, text, images, recipes and other material that you upload, create or share.
"Plan": the free or paid subscription that determines your access and quotas.

3. Description of the service

Reforge is a SaaS platform for fitness coaching that provides:

Nutrition logging and meal planning
Workout and training program management
Body progress monitoring and analytics
AI-assisted coaching summaries
Voice logging for meals and workouts
Coaching management tools for coaches and clients

Reforge is available as a free plan and as paid subscription plans.

4. Requirements

You must be at least 18 years old to create an account.
You must provide accurate and honest information during registration.
One person may hold only one account, unless a shared business workspace is used.

5. Health and medical disclaimer

Reforge is not a medical service and does not provide medical advice.

All content, nutrition targets, training plans and AI-generated suggestions on Reforge are intended for informational and motivational purposes only. They do not constitute medical, dietary or clinical advice.

Always consult a qualified healthcare professional before you:

Start a new training program
Make significant changes to your diet
Use Reforge if you have a known medical condition, are injured or are pregnant

FlowCore accepts no liability for health outcomes arising from use of the platform.

6. Accounts and access

You are responsible for keeping your login details confidential.
You must notify us immediately if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that breach these Terms.
You may not share your account with third parties.

7. Subscription plans and billing

Reforge offers several subscription plans, from a free basic plan to advanced paid options. Current prices and features for each plan are available in the app under Settings > Subscription and on our website. Please refer to these sources for up-to-date information.

7.a Prices and VAT

For consumers, all prices are shown including applicable VAT. For business customers with a valid VAT number, prices may be shown excluding VAT and the VAT may be reverse-charged in accordance with the applicable rules; this is indicated at checkout.

7.b Payment

Payments are processed by our payment provider Mollie. By subscribing, you authorize FlowCore to charge the applicable amount on a recurring basis using your chosen payment method. FlowCore never stores your full card details.

7.c Automatic renewal

Subscriptions renew automatically at the then-current rate, unless you cancel before the renewal date. For annual subscriptions, you receive a reminder by email before each renewal.

7.d Price changes

We may change our rates. For an existing subscription, changed prices apply only from the next renewal, and we notify you at least 30 days in advance by email or an in-app notice. If you do not agree, you can cancel before the renewal date.

7.e Trials

If we offer a trial period, the terms stated with it apply. After it ends, a trial converts into a paid subscription unless you cancel in time, or access ends, as indicated with the offer.

7.f Cancellation

You can cancel your subscription at any time via Settings > Billing. Your access remains valid until the end of the current billing period. No refunds are given for already paid, unused periods, except where mandatory consumer law requires it.

7.g Right of withdrawal and immediate performance (EU consumers)

As a consumer in the European Union, you in principle have the right to withdraw from a distance contract within 14 days without giving a reason. Reforge is a digital service that becomes available immediately after your order. By starting a paid subscription, you expressly request us to begin providing the service immediately and you acknowledge that you lose your right of withdrawal once the service has been fully performed. To the extent the service has not yet been fully performed, you can withdraw within the 14-day period via legal@reforge.be; in that case we charge you an amount proportionate to what you have used up to that point.

7.h Chargebacks

If you wrongfully charge back a payment (chargeback) while the service was correctly provided, we may suspend your access until the outstanding amount is paid, without prejudice to our other rights.

7.i Discount codes and promotions

From time to time we may offer discount codes or temporary promotions. These are valid only under the conditions stated with the offer, are not exchangeable for cash and are not applied retroactively.

7.j Free plan limitations

The free plan includes limited data history and no access to certain paid features. Feature access is automatically enforced based on your plan.

8. Coach accounts, coaching relationships and coaching payments

Coaches on Reforge are independent service providers, not employees of FlowCore.
The coaching relationship (content, advice, pricing) is a matter between the coach and their clients.
FlowCore provides the platform infrastructure and is not responsible or liable for the quality, accuracy or results of coaching services.
Coaches must comply with the applicable professional and tax regulations in their country.

8.a Payments between coach and client

Where Reforge facilitates a payment between a coach and their client, FlowCore acts solely as a technical intermediary for payment processing via Mollie. The underlying coaching agreement is concluded directly between the coach and the client. Unless mandatory law provides otherwise, the coach is responsible for their own invoicing, VAT obligations and any refunds to their clients. FlowCore is not a party to disputes about the coaching service itself.

8.b Data protection for coaches

When, as a coach, you process your clients' data through the Platform, you are the controller for that data within the meaning of the GDPR, and FlowCore acts as a processor acting on your instructions and under our Data Processing Agreement. You are responsible for a valid legal basis and for properly informing your clients. On first request, FlowCore will enter into a Data Processing Agreement (DPA) with you.

9. Business workspaces and administrators

A business workspace has one or more administrators who invite members, assign roles and revoke access.
The administrator is responsible for the lawful use of the workspace, for the people they grant access to, and for compliance with these Terms within the workspace.
The holder of the workspace subscription is responsible for payment, regardless of which member uses the features.
On termination of the workspace, members' access to the shared environment may end.

10. Affiliate program

If you join our affiliate program, the specific program rules shown at sign-up apply in addition to these Terms.

Participation is only possible after approval and may be refused or ended by FlowCore.
You earn a commission according to the conditions published at the time, for valid and paid referrals that meet the program rules.
Commissions on referrals that are refunded, cancelled or flagged as fraudulent lapse or are reclaimed.
Payout is made to the account number you provide, after reaching any minimum threshold and provided you have supplied the required information (including tax details).
You are responsible for declaring and paying taxes on your commissions. FlowCore may be legally required to report fees paid to third parties (in Belgium via an annual tax form).
Misleading, spam or brand-damaging promotion is prohibited and may lead to immediate exclusion and forfeiture of outstanding commissions.

11. Content partner program

If you join our content partner program (for example as a dietitian or other expert), the specific program rules shown at sign-up apply in addition to these Terms.

Participation is only possible after approval by FlowCore.
For content you contribute (foods, recipes, plans, help articles and similar material), you grant FlowCore a non-exclusive, worldwide and royalty-free licence to use, edit, translate, combine and publish that content on and around the platform, including after our team reviews it.
You warrant that you hold the necessary rights to the content you contribute and that it does not infringe the rights of third parties.
Any fees are paid according to the program rules published at the time. You are responsible for declaring and paying taxes on those fees.

12. AI features, voice logging and fair use

AI coaching summaries are generated by an AI service provider (default OpenAI GPT-4o; alternatively Google Gemini or Anthropic Claude) based on your fitness data.
AI-generated content is advisory in nature and must not replace professional medical or dietary advice.
AI suggestions may contain errors. You use them at your own risk.
The voice logging feature transcribes your spoken input via OpenAI Whisper. The audio recording itself is never stored by FlowCore.
By using AI and voice features, you consent to the processing of your data by the relevant AI service provider (see Privacy Policy).

Fair use

AI features and other features with a quota are intended for normal, personal use. We may limit, throttle or suspend use in the event of excessive, automated or improper use that exceeds the quotas or the reasonable capacity of the service.

13. Beta and experimental features

We may offer features labelled as beta, preview or experimental. These are provided as is, may contain errors, may be changed or discontinued at any time, and are not covered by any warranty or commitment.

14. Availability, maintenance and changes to the service

We aim for good availability but do not guarantee uninterrupted or error-free service.
We may temporarily interrupt the service for maintenance, updates or security reasons, where possible with prior notice.
We may modify, suspend or discontinue features with reasonable prior notice.
The service may depend on third-party services (see Privacy Policy); we are not liable for failures arising from those.

15. User content and reporting abuse

You retain ownership of all content you upload (photos, custom foods, recipes, and so on).
By uploading content, you grant FlowCore a non-exclusive licence to store and display that content solely for the provision of the service.
You may not upload content that is illegal, harmful, offensive, misleading or in breach of the rights of third parties, nor content that contains malware, third-party personal data without a valid basis, or sexual or violent material.
We reserve the right to remove content that breaches these Terms.
If you suspect that content on the Platform is infringing or unlawful, report it via legal@reforge.be. We assess reports and remove unlawful content within a reasonable time.

16. Content you share

You are responsible for content you choose to share outside Reforge. Only share content that is yours, and do not share images of other people without their consent. Once content leaves the app it is outside our control; Reforge is not liable for how it is used, stored or re-shared by third parties or the platforms you post to.

17. Acceptable use

You agree not to:

Attempt to access other users' data
Reverse engineer, decompile or scrape the platform
Use automated tools to access the API in bulk without authorization
Impersonate other users or FlowCore staff
Use Reforge for any unlawful purpose
Attempt to circumvent the feature limits of subscriptions

Violations may lead to immediate suspension of your account.

18. Intellectual property and feedback

All Reforge software, design, brand identity and content (including the exercise library) are owned by FlowCore SRL.
You may not copy, distribute or create derivative works from FlowCore's intellectual property without prior written permission.
The Open Food Facts nutrition database is used under the open licence (ODbL).
If you give us feedback, ideas or suggestions, we may use them freely and without compensation to improve the service, without this creating any claim for you.

19. Backup and your responsibility for your data

We take reasonable technical measures, including backups, to protect your data.
You remain responsible for keeping copies of important data. You can export your data at any time via the app.
We are not liable for data loss resulting from your own actions or from circumstances beyond our reasonable control.

20. Limitation of liability and indemnification

To the extent permitted by applicable law:

Reforge is provided as is and as available, without any warranty.
We do not guarantee uninterrupted or error-free service.
We are not liable for indirect, incidental or consequential damage arising from your use of Reforge.
Our total liability does not exceed the amount you paid to FlowCore in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.

Indemnification

You indemnify FlowCore against third-party claims arising from your breach of these Terms or from your Content, and, for coaches and administrators of a business workspace, from the coaching services or use of the workspace that you offer or manage.

21. Data and privacy

Your use of Reforge is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully.

22. Termination, cancellation and dormant accounts

You can delete your account at any time via Settings > Privacy and data.
We may terminate or suspend your account if you breach these Terms.
We may close a free account that has been completely inactive for a long, continuous period, after prior notice.
On termination, your personal data is deleted within 30 days, except for payment records that are retained for legal reasons.

23. Changes to these Terms

We may update these Terms. Material changes are communicated by email or an in-app notice.
Continued use after the changes take effect constitutes acceptance of the updated Terms.
If you do not agree with a material change, you can terminate your account.

24. Governing law and disputes

These Terms are governed by Belgian law. Disputes are subject to the exclusive jurisdiction of the competent courts of the judicial district where FlowCore's registered office is located, without prejudice to your rights as a consumer under mandatory law.

As a consumer, you can also bring a dispute before the Belgian Consumer Ombudsman (www.consumentenombudsdienst.be).

25. General provisions

Force majeure: we are not liable for delay or non-performance due to circumstances beyond our reasonable control, such as failures at hosting providers, internet or power outages, government measures or natural disasters.
Severability: if a provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced by a valid one with the most similar effect possible.
No waiver: if we do not immediately enforce a right or provision, this does not constitute a waiver of that right.
Entire agreement: these Terms and the Privacy Policy constitute the entire agreement between you and FlowCore regarding use of the Platform.
Assignment: we may transfer our rights and obligations, for example as part of a reorganization or acquisition. You may not do so without our prior written permission.
Notices: we communicate with you validly via the email address of your account or via an in-app notice. You can reach us at legal@reforge.be.
Language: these Terms are available in several languages. In case of conflict between translations, the Dutch version prevails, except where mandatory law in your country requires another language.

26. Accessibility

We strive to make Reforge accessible and usable for as many users as possible. If you experience an accessibility problem, let us know at legal@reforge.be so we can address it.

27. Contact

FlowCore SRL

Rue de la Croix Rouge 1, 7740 Pecq, Belgium

Enterprise number 1036.070.163, VAT BE 1036.070.163

legal@reforge.be